FAQ

Orders & Shipping
Where is Bitter Hours located?

Bitter Hours is a US-based brand. Most of our products are made to order through our fulfillment partners. Eligible US orders may be produced and fulfilled from Los Angeles, California, while some international orders may be produced through international fulfillment locations.
Are your products made to order?

Yes. Bitter Hours products are made to order, which means your item goes into production after you place your order.
How long will my order take to arrive?

US orders are estimated to arrive within approximately 4–7 days after your order is placed.

That estimate typically includes:

  • Production: approximately 1–2 days
  • Shipping: approximately 3–5 days

For international orders, shipping times vary by destination, fulfillment location, and shipping method. Most international shipping methods take approximately 5–15 working days in transit, with production time added before shipment.
Do you offer free shipping?

Yes. US orders over $50 ship free.

Free shipping is not currently available for international orders.
Do you ship internationally?

Yes. Bitter Hours ships internationally to supported destinations.

Shipping rates and available methods are calculated at checkout based on your location.

International orders may be subject to customs duties, taxes, or import fees depending on the destination and local regulations.
Will I get a tracking number?

Yes. Once your order ships, you’ll receive tracking information by email.

Tracking may take a little time to update after the carrier first receives your package.

Changes, Returns & Order Issues
Can I change or cancel my order?

Contact us as soon as possible if you need to make a change.

Because Bitter Hours products are made to order and may enter production quickly, changes or cancellations cannot be guaranteed once production has started.
Can I change my shipping address after ordering?

Contact us as soon as possible if you entered the wrong shipping address.

We may be able to update it before your order enters production or ships, but changes cannot be guaranteed once fulfillment has begun.
Do you accept returns or exchanges?

Because Bitter Hours products are made to order, we do not accept general returns or exchanges for:

  • Incorrect size selections
  • Incorrect color selections
  • Change of mind

Please review the product information and size guide carefully before ordering.

If your item arrives damaged, defective, misprinted, or different from what you ordered, contact us and we’ll help make it right.
What if my order arrives damaged or incorrect?

If your order arrives damaged, defective, misprinted, or incorrect, contact us within 7 days of delivery.

Please include:

  • Your order number
  • A brief description of the issue
  • Clear photos showing the problem

We’ll review the issue and help determine the appropriate replacement or resolution.

Products & Sizing
What materials are your products made from?

Materials vary depending on the product.

You’ll find the specific fabric composition, weight, fit, and other garment details on each product page.
How do I choose the right size?

Please check the size guide on each product page before ordering.

You are encouraged to reach out before you order if you have questions regarding imagery or sizing.

✅ Double-check your size.

Tees are UNISEX with a relaxed fit. 

Fit tip: Grab your favorite tee and compare it to the size chart.