We want your Bitter Hours order to arrive right and ready for the daily ritual. If it doesn’t, we’ll help make it right.
Returns & Refunds
Because most Bitter Hours products are made to order, we do not accept general returns or exchanges for changes of mind, incorrect size selections, or incorrect color selections.
We may offer a replacement or refund if your order:
- Arrives damaged or defective
- Has a printing or manufacturing issue
- Is different from the item you ordered
- Contains the wrong size or color due to a fulfillment error
Please contact us within 7 days of delivery if there is a problem with your order.
When contacting us, please include:
- Your order number
- A brief description of the issue
- Clear photos of the item and the problem
hello@bitterhours.com and we’ll review your request as quickly as possible.
Sizing & Order Selection
Since each piece is made specifically for your order, we cannot offer refunds or exchanges when the incorrect size, color, or product was selected at checkout.
Please review the product details and size guide carefully before placing your order.
Measure first. Existential sizing crisis avoided.
Approved Refunds
If a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Please do not return an item without contacting us first. If a return is required, we’ll provide instructions after reviewing your request.
Order Issues After Delivery
If your package appears damaged when it arrives, please keep the original packaging and take clear photos before discarding anything. This helps us investigate the issue with our fulfillment partner.
Policy Updates
We may update this Refund & Return Policy as our store and fulfillment process evolve. The most current version will always be available on this page.
